Serhat Taş

Cyber Anthropologist

CX Professional

Data Scientist

Hello and welcome! I am a Customer Experience Professional who works for one of Turkey's top cybersecurity companies. As one of Turkey's leading Cyber Anthropologists, my academic studies focuses on detecting, evaluating, and managing human vulnerabilities in order to contribute to the development of solutions within the cybersecurity ecosystem.

My Services

About Me

My Soft & Hard Skills

As a widely recognized Professional in Customer Experience Design, my success is primarily attributed to my strong soft skills:

🔷 Strong Empathic Ability
🔷 Easy to Communicate
🔷 Solution Oriented
🔷 Creative Mindset
🔷 Design Thinking
🔷 Team Player

As a skilled Data Scientist, I bring forth robust hard skills and extensive managerial experience in performance measurement and reporting:

🔷 Python, SQL
🔷 Visual Studio
🔷 Jira, Confluence
🔷 Tableau, Power BI
🔷 Salesforce, Qualtrics
🔷 Next4biz, Cloud4feed

This unique blend of creative finesse from experience design and analytical prowess as a data scientist positions me as a versatile professional ready to meet the evolving challenges of today's dynamic work landscape.

Services

What I Do

Human Vulnerability
Management

Mitigating social engineering, phishing, and vishing success rates through practical use cases, simulations, and best practices in cybersecurity.

User Behavioral
Risk Management

Integrating anthropological insights, I uncover how cultural nuances shape behavioral patterns, enhancing the risk management process for better outcomes.

CX Framework
Development

Adapting Six Sigma principles to improve and optimize processes with the goal of developing customer-centric culture and enhancing the overall customer experience.

Customer Journey
Map Design

Involving the visualization and analysis of customer interactions with a company across various touchpoints, this process helps identify areas for improvement.

Data Analysis
Consultancy

Applying advanced data engineering skills to collect and integrate data from various sources, optimizing analysis capabilities for informed decision-making.

Data Visualization
Consultancy

Guiding through the intricate journey of visualizing data, I specialize in turning complex information into inspiring and meaningful data stories.

Experience

Working with

2022-PRESENT

Customer Experience
Manager

Barikat Cyber Security

🔷 Documenting CX Processes
🔷 Developing CX Framework
🔷 Defining CX Metrics & KPIs
🔷 Gathering Feedbacks
🔷 Analyzing Customer Insights
🔷 Identifying Pin & Pain Points
🔷 Actions for Improvements
🔷 Preparing Quarterly Reports

2020-2022

Customer Experience
Senior Specialist

Turkiye Finans Bank

🔷 Omnichannel Service
🔷 Complaint Management
🔷 Tracking Departments' SLAs
🔷 Analyzing Customer Insights
🔷 Category Based Reports

2016-2020

Customer Experience
Specialist

Turkiye Finans Bank

🔷 Omnichannel Service
🔷 Complaint Management
🔷 Gathering Feedbacks

Education

Studied at

2023-2025

Cyber Security (MSc)

IŞIK UNIVERSITY

🔷 Social Engineering
🔷 Phishing & Vishing
🔷 Identity Security
🔷 Email Security

2022-2023

Data Science (MSc)

CONTECH UNIVERSITY

🔷 Data Engineering
🔷 Data Validation
🔷 Data Analysis
🔷 Data Visualization

2014-2014

Anthropology (Erasmus)

VIENNA UNIVERSITY

🔷 Digital Anthropology
🔷 Cyber Anthropology

2011-2015

Anthropology (BSc)

ISTANBUL UNIVERSITY

🔷 Social Anthropology
🔷 Cultural Anthropology
🔷 Biological Anthropology
🔷 Paleoanthropology

Certificates

OBTAINED AT

ISO/IEC-27001 Information Security Management Systems (ISMS)

GEDIK UNIVERSITY
ISO-10002 Customer Satisfaction Management Systems (CSAT)

GEDIK UNIVERSITY
Design Thinking Methodology

ISTANBUL BOGAZICI INSTITUE
English Language Certificate (C1)

AMERICAN LIFE INSTITUE
Data Analysis with Python

DATA MASTERY ACADEMY
Fundamentals of Cybersecurity

BTK ACADEMY

Languages

Reading and writing

Turkish

Turkish is my native language, and I feel most comfortable communicating in all aspects.

100%
English

I am fluent in English, so I feel comfortable in reading, listening, speaking, and writing.

80%
Arabic

I am capable of contributing to small talks on a daily basis in Arabic.

50%
German

I learned German at a beginner level during my Erasmus education.

20%

Coding Skills

Developing on

90%

PYTHON, SQL

I am using Python & SQL actively for Data Engineering & Data Analyzing.
70%

HTML, CSS

I am still using HTML5 and CSS3 as a hobby on my personal projects.
50%

PHP, MYSQL

I used to actively use PHP & MySQL when I worked as a web developer.

Work Tools

What I Use

References

What my colleagues say

Can Arslan

CX Professional

The most enjoyable aspect of working with Serhat is that he is a true team player. He always listens to you, makes an effort to understand you, and ensures that you feel his support when you've had a bad day.

Ulviye Acar

CX Professional

During the 3 years I worked with Serhat, the aspect that impressed me the most was his willingness to take on responsibilities even at a junior level and his fearlessness in making mistakes.

Nevin Yilmaz

Data Scientist

I got to know Serhat through the "Data Analysis with Python" course. As the course instructor, I must say he has a natural talent for data analysis. When it comes to do feature engineering trick, he was really skilled student.

Suchitra Surabaya

Wordpress Developer

What A Great Man !! It was just an awesome experience to work together on the project even I had to leave the developer team early. His leading skills were impressed me and he did all the things great !!